Privacy Policy
SGV Electrical & Security
Last updated: 4 November 2026
SGV Electrical & Security is a family-owned business based on the Gold Coast, Queensland, providing residential and commercial electrical, air conditioning and security services.
We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.
1. Information We Collect
When you contact us, request a quotation, book a service or interact with our website or social media advertising, we may collect:
Your name
Email address and telephone number
Property address or suburb
Details of the electrical, air conditioning or security services you require
Information you voluntarily provide through enquiry forms, telephone calls, emails or social media messages
Our website and advertising platforms may also collect technical information, such as website usage and interactions, through cookies and similar technologies.
2. How We Use Your Information
We collect and use personal information to:
Respond to enquiries and quotation requests
Arrange appointments and provide our services
Communicate about electrical, air conditioning and security work
Prepare quotations, invoices and business records
Improve our customer service, website and advertising
Meet applicable legal and regulatory obligations
We only use personal information for purposes permitted by law.
3. Facebook and Instagram Enquiries
SGV Electrical & Security uses Facebook and Instagram advertising, including lead generation forms.
When you submit an enquiry through these platforms, we may receive the contact information and service details you provide.
We use this information to respond to your enquiry, discuss your requirements and arrange quotations or appointments.
Submitting an enquiry does not automatically subscribe you to ongoing promotional communications.
Meta may separately process information in accordance with its own privacy policies.
4. Sharing and Disclosure
We do not sell your personal information.
We may share information with trusted service providers where reasonably necessary to operate our business, including website hosting, customer communication, accounting and advertising services.
We may also disclose information where required or authorised by law.
Some third-party service providers may process or store information outside Australia.
5. Storage and Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.
We retain personal information for as long as reasonably necessary for business, legal and regulatory purposes and take reasonable steps to securely delete or de-identify information when no longer required.
6. Website Cookies and Analytics
Our website and advertising services may use cookies and similar technologies to understand website traffic, measure advertising performance and improve the experience of visitors.
You can manage cookies through your browser settings.
7. Accessing or Correcting Your Information
You may contact us to request access to, or correction of, personal information we hold about you.
We will consider requests in accordance with applicable privacy laws.
8. Privacy Concerns and Complaints
If you have questions or concerns about how your personal information has been handled, please contact us using the details below.
We will review your concern and respond within a reasonable timeframe.
If you remain dissatisfied, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
9. Contact Us
SGV Electrical & Security
Bundall, Gold Coast, Queensland
Phone: 1300 944 022
Website: www.sgvelectrical.com.au
For privacy enquiries, please contact us through our website or by telephone.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services or legal obligations. The latest version will be published on our website.
